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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 5:25 am 
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Location: Central Texas, USA
Ordered with no issues. Thanks for the new music Bill!


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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 10:42 am 
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Apologies for the site being up and down in the past 24 hours.
This was to do with the main SOS site which is hosted on the same server as Dreamsville.
We've been experiencing some database bugs which we are still working on so please keep trying the SOS shop if your order crashes part way through.

Please note that if you do not get through all of the steps in the shop and see the final order number confirmation screen, then it is unlikely the order succeeded. In which case please try again.

Hopefully normal service will be restored sometime on Tues.

Thanks
Paul.

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 11:08 am 
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Location: Living in a spangled moment.
Sound On Sound wrote:
Apologies for the site being up and down in the past 24 hours.
This was to do with the main SOS site which is hosted on the same server as Dreamsville.
We've been experiencing some database bugs which we are still working on so please keep trying the SOS shop if your order crashes part way through.

Please note that if you do not get through all of the steps in the shop and see the final order number confirmation screen, then it is unlikely the order succeeded. In which case please try again.

Hopefully normal service will be restored sometime on Tues.

Thanks
Paul.


Not only ordered - but received!! :shock: :shock: :D :D

Well done on the usual excellent service - SOS 8)

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 12:40 pm 
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Location: The room at the end of the rabbit hole
holy-smokin'-scottish-pony-express, Ian !!! :lol:

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 5:59 pm 
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Location: Moon Unit Zappa (South Coast Outpost)
Quote:
Not only ordered - but received!! :shock: :shock: :D :D

Well done on the usual excellent service - SOS 8)


Same here, exemplary service in the face of tinterweb gremlins! 8)

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 6:16 pm 
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Joined: Fri Dec 27, 2013 8:22 am
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Location: San Diego/Tijuana
I just placed my order for Stereo Star Maps... along with a few other BN goodies I've missed along the way 8)

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 6:48 pm 
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I keep trying to get through. I see an order number but it kicks me to some sort of verification screen then freezes.

But I got a message that says a payment already seems to have been taken for this order. Please contact us to complete the order. Which I have not been able to do by e-mail. Help me!

Michael Cardwell aka Quinault :arrow:

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 9:02 pm 
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Posts: 456
The credit card verification screen is normal though it should not freeze.
It may have been due to our server problems but this is fixed now.

Basically, it's the card info being sent to the merchant for cross-checking so it's best to NOT click anything and wait. If you still have no progress after 60 seconds it may be your card is not part of the international scheme. If so, please try a different card, use paypal or call the office.
If you're not in the UK / EU time zone email both these people in our mail order dept and they'll arrange to call you back.

lisa@soundonsound.com
nicole@soundonsound.com

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Tue Nov 11, 2014 9:07 pm 
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I'm glad to see that SOS has introduced Paypal...... it really has streamlined the process.

Thanks Paul.

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 Post subject: Re: New CD - Stereo Star Maps - On Sale Now
PostPosted: Wed Nov 12, 2014 1:21 am 
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Location: Back home in Yorkshire
Just ordered, with no problems :D

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